Verio Transition Information Site

Thanks for visiting our transition information site. We want to make sure you’re aware of — and are comfortable with — potential upcoming changes, and so we’re using this website to provide as much information about the transition as we possibly can.

If you have any questions or concerns, or if you’re looking for information and can’t find it on this site, please don’t hesitate to ask us.

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Account Suspension Notices Being Sent (Please Ignore Them)

When your account is migrated to the new platform, we’ll send you an email to confirm that the migration has been successfully completed, with a subject of “Your [username] Account Has Been Moved to the New Platform.” This email will contain information about managing your account on the new platform. Learn more about the migration process »

Soon after your account has been migrated, you will likely receive another email, also from Verio, notifying you of your account’s suspension (with a subject of “[domain/username] Notice of Verio Account Suspension”). Please note that this email is being generated by the old platform, and it simply means that your account is no longer hosted in the old location. Your account remains active on the new platform, and the suspension notice can be disregarded.

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Dedicated Support Team

If you have any questions or concerns at all, please don’t hesitate to contact us. Call us toll-free at 866-506-9569 between the hours of 7:00am and 11:00pm Eastern Time, seven days a week — we’ve staffed that line with a team dedicated to helping you manage the transition from the old Verio platform to the new one. You can also email us at transition@verio-inc.com.

Our general support team is available 24×7, of course, if something urgent comes up during our off hours, but for transition-specific concerns, we encourage you to call 866-506-9569.

Resellers: call 855-781-0013 or email resellers@verio-inc.com for questions or issues relating to your accounts.

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New Verio Site, Migration Next Steps

We’ve officially begun the process of moving Verio to a more dynamic and feature-rich technology infrastructure. We think you’re really going to like this new platform — benefits include faster, more modern server hardware, increased network security and more.

While we haven’t migrated your account just yet, we have made some changes to the Verio website to better integrate it with the new platform. In fact, beginning today, new accounts will automatically be set up on the new platform.

How will the migration will work?

We understand how important your website is to you, and moving it from one technology platform to another is not something we take lightly. We have developed a comprehensive migration quality assurance process: we will simultaneously host your site on both the old and new platforms, and we will vigorously test key functionality on the new platform to make sure it matches that of the old. Once your account has passed this QA process, we will point DNS to your site on the new platform, completing the migration.

When will my account(s) be migrated?

We will begin moving customer accounts within the next few weeks, though due to the extensive QA process, we won’t get to all customer accounts right away. We anticipate the migration lasting several months as we work to make sure that all accounts are functioning properly in the new environment.

We will send you an email notice before your account is scheduled to be migrated, and we’ll send you a second notice once your account’s migration has been completed and your domain name pointed to the new platform. Once we’ve sent you the second notice, we’ll ask that you test and review your site on the new platform to make sure we haven’t missed anything — after all, you know your site best! We’ll also include information about any significant changes to the way you’d manage your account on the new platform.

Questions, concerns, issues?

Until you hear from us, please continue to manage your account(s) as you normally do — log in as normal, check your email as normal, update your website as normal, etc. When the time comes, we’ll email you with more information. We’ll also maintain this transition information site, updating it with relevant details as the migration progresses. We encourage you to check back here!

We are very excited about the new Verio platform and can’t wait to share all the features with you. We do recognize that it is a change, of course, and we hope that you won’t hesitate to contact us with any questions you have:

Thank you for choosing Verio — we truly appreciate your business, and we look forward to working with you on the new platform!

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