Verio Transition Information Site

Thanks for visiting our transition information site. We want to make sure you’re aware of — and are comfortable with — potential upcoming changes, and so we’re using this website to provide as much information about the transition as we possibly can.

If you have any questions or concerns, or if you’re looking for information and can’t find it on this site, please don’t hesitate to ask us.

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Migration Update: Jan. 16 End Date

 
Good news: we have extended the migration deadline by seven weeks to January 16th. We are, of course, still working to migrate all accounts over to the new platform as quickly as possible.

Even with the extra time, there is still a possibility that your account could get stuck in our quality assurance process, and we may need your help to move it over. In fact, you can migrate your account right now. You know your site best, and any QA issues we encounter may end up being something simple that you’d be able to resolve using our manual migration tools.

Please note that, while the old platform will remain online until January 16th, you will no longer be able to contact the old-platform support staff after November 30th. Beginning on December 1st, you’ll only be able to contact the new-platform support team. If you currently have an open support ticket with the old team, though, that ticket will be addressed by the old team.

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Editing Domains for Accounts Not Yet Migrated

 
We’re working to get all accounts moved over to the new Verio technology platform as quickly as possible. To expedite this process further, we have moved customer domains (associated with accounts that haven’t yet been migrated) to our new-platform registrar, so that once an account has passed our migration quality assurance process, we can get it over right away.

If your account isn’t yet hosted on the new platform, and you have a domain up for renewal later this month, rest assured that we will renew your domain for you automatically. (If your domain isn’t set to renew automatically, we will err on the side of renewing it to make sure you don’t lose it, and if you decide you don’t want it, you will not be charged.)

You will no longer be able to manage your domain via the old-platform control panel (back room). Once your account has been migrated, you’ll be able to manage all aspects of your domain via DomainCentral, the domain-management interface in the new-platform control panel.

In the meantime, if you need to edit your DNS, please contact us, and we’ll make the change for you. If you’d like more control over your services, don’t forget that you can switch your account to the manual migration option, which gives you access to the new-platform control panel prior to migration.

If your account has already been migrated to to the new Verio technology platform, you already have access to DomainCentral, where you can manage all aspects of your domain(s).

If you have any questions, please call us at 866-506-9569 between the hours of 6:00am and 10:00pm EST, seven days a week, or email us at transition@verio-inc.com.

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Migration Update: Nov. 28 End Date

 
We continue to migrate more accounts each day, and if your account is still hosted on the old Verio technology platform, please know that we’re still working to move it over as quickly as possible. As a reminder, we move accounts one at a time, running each one through our extensive quality-assurance process, which means that not all accounts can be moved at once because we want to make sure they will continue to work on the new platform, post-migration.

We are, however, running out of time. The old Verio platform is scheduled to be taken offline on November 28, and if your account has not been migrated by then, your website, email and other services will be taken offline along with it, and your data will ultimately be deleted. We’re doing our best to make sure that doesn’t happen, but we may need you to help us.

One option is to migrate your own account right now. After all, you know your site best, and any QA issues we encounter may end up being something simple that you’d be able to resolve using our manual migration tools. These tools allow you to do exactly what we’re doing — copy your files onto the new platform, compare the version on the new platform with the one on the old platform, make any necessary adjustments to the new-platform site, and re-point DNS.

Keep in mind that there’s a possibility that your account could get stuck in the QA process, and in case that happens near the November 28th platform suspension, we wanted to give you your options now, while there’s still time to make arrangements for your account. Find out all your options if we’re unable to get your account to pass our QA process by November 28.

We apologize for any difficulties this situation may present, and we will try to help you as best we can. If you have any questions, please call us at 866-506-9569 between the hours of 6:00am and 10:00pm EST, seven days a week, or email us at transition@verio-inc.com.

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Account Suspension Notices Being Sent (Please Ignore Them)

When your account is migrated to the new platform, we’ll send you an email to confirm that the migration has been successfully completed, with a subject of “Your [username] Account Has Been Moved to the New Platform.” This email will contain information about managing your account on the new platform. Learn more about the migration process »

Soon after your account has been migrated, you will likely receive another email, also from Verio, notifying you of your account’s suspension (with a subject of “[domain/username] Notice of Verio Account Suspension”). Please note that this email is being generated by the old platform, and it simply means that your account is no longer hosted in the old location. Your account remains active on the new platform, and the suspension notice can be disregarded.

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Dedicated Support Team

If you have any questions or concerns at all, please don’t hesitate to contact us. Call us toll-free at 866-506-9569 between the hours of 6:00am and 10:00pm Eastern Time, seven days a week — we’ve staffed that line with a team dedicated to helping you manage the transition from the old Verio platform to the new one. You can also email us at transition@verio-inc.com.

Our general support team is available 24×7, of course, if something urgent comes up during our off hours, but for transition-specific concerns, we encourage you to call 866-506-9569.

Resellers: call 855-781-0013 or email resellers@verio-inc.com for questions or issues relating to your accounts.

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New Verio Site, Migration Next Steps

We’ve officially begun the process of moving Verio to a more dynamic and feature-rich technology infrastructure. We think you’re really going to like this new platform — benefits include faster, more modern server hardware, increased network security and more.

While we haven’t migrated your account just yet, we have made some changes to the Verio website to better integrate it with the new platform. In fact, beginning today, new accounts will automatically be set up on the new platform.

How will the migration will work?

We understand how important your website is to you, and moving it from one technology platform to another is not something we take lightly. We have developed a comprehensive migration quality assurance process: we will simultaneously host your site on both the old and new platforms, and we will vigorously test key functionality on the new platform to make sure it matches that of the old. Once your account has passed this QA process, we will point DNS to your site on the new platform, completing the migration.

When will my account(s) be migrated?

We will begin moving customer accounts within the next few weeks, though due to the extensive QA process, we won’t get to all customer accounts right away. We anticipate the migration lasting several months as we work to make sure that all accounts are functioning properly in the new environment.

We will send you an email notice before your account is scheduled to be migrated, and we’ll send you a second notice once your account’s migration has been completed and your domain name pointed to the new platform. Once we’ve sent you the second notice, we’ll ask that you test and review your site on the new platform to make sure we haven’t missed anything — after all, you know your site best! We’ll also include information about any significant changes to the way you’d manage your account on the new platform.

Questions, concerns, issues?

Until you hear from us, please continue to manage your account(s) as you normally do — log in as normal, check your email as normal, update your website as normal, etc. When the time comes, we’ll email you with more information. We’ll also maintain this transition information site, updating it with relevant details as the migration progresses. We encourage you to check back here!

We are very excited about the new Verio platform and can’t wait to share all the features with you. We do recognize that it is a change, of course, and we hope that you won’t hesitate to contact us with any questions you have:

Thank you for choosing Verio — we truly appreciate your business, and we look forward to working with you on the new platform!

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