Verio Transition Information Site

• Configuring mailboxes for accounts hosted on verio.com

• Configuring mailboxes for accounts hosted on yourwebhosting.com

• Configuring mailboxes for VPS or dedicated-server accounts

 
If your account has already been migrated to the new platform, but your site is down, it could be that one or more of your domains are still pointing to the old platform. Learn how to update your domain name server (DNS) to point to the new platform and get your services working again.

Reseller — yourwebhosting.com accounts have different settings: DNS settings for resellers.

 
If you have a VPS account that has not yet been migrated, please review our VPS Manual Migration Instructions to get your account up and running on the new platform ASAP.

• Reseller Console
• VPS Manual Migration
• Domain Name Server (DNS) Settings
• Post-Migration Important Changes
• Configuring Mailboxes on the New Platform

 
The migration period has ended, and the old platform is in the process of being dismantled. If your account was not migrated, you’ll need to find another hosting provider immediately, or re-create your account directly on the new platform. Learn more »

 
We’ve been engaged in this migration to the new Verio technology platform for some time, and we appreciate your patience throughout this process. The migration period, for all intents and purposes, ends on Monday, January 16th. At that time, the old platform will begin to be dismantled.

You may experience service interruptions beginning January 16th if:

• Your account was not migrated. Learn more »

• Your account was migrated, but your domains are still pointing to the old platform for some services. Learn more about domain name server (DNS) changes on the new platform »

  Resellers: Please note that your accounts on yourwebhosting.com use different DNS information.

If you have any questions or encounter any issues with your account, please contact us.

 
Good news: we have extended the migration deadline by seven weeks to January 16th. We are, of course, still working to migrate all accounts over to the new platform as quickly as possible.

Even with the extra time, there is still a possibility that your account could get stuck in our quality assurance process, and we may need your help to move it over. In fact, you can migrate your account right now. You know your site best, and any QA issues we encounter may end up being something simple that you’d be able to resolve using our manual migration tools.

Please note that, while the old platform will remain online until January 16th, you will no longer be able to contact the old-platform support staff after November 30th. Beginning on December 1st, you’ll only be able to contact the new-platform support team. If you currently have an open support ticket with the old team, though, that ticket will be addressed by the old team.

 
We’re working to get all accounts moved over to the new Verio technology platform as quickly as possible. To expedite this process further, we have moved customer domains (associated with accounts that haven’t yet been migrated) to our new-platform registrar, so that once an account has passed our migration quality assurance process, we can get it over right away.

If your account isn’t yet hosted on the new platform, and you have a domain up for renewal later this month, rest assured that we will renew your domain for you automatically. (If your domain isn’t set to renew automatically, we will err on the side of renewing it to make sure you don’t lose it, and if you decide you don’t want it, you will not be charged.)

You will no longer be able to manage your domain via the old-platform control panel (back room). Once your account has been migrated, you’ll be able to manage all aspects of your domain via DomainCentral, the domain-management interface in the new-platform control panel.

In the meantime, if you need to edit your DNS, please contact us, and we’ll make the change for you. If you’d like more control over your services, don’t forget that you can switch your account to the manual migration option, which gives you access to the new-platform control panel prior to migration.

If your account has already been migrated to to the new Verio technology platform, you already have access to DomainCentral, where you can manage all aspects of your domain(s).

If you have any questions, please call us at 866-506-9569 between the hours of 6:00am and 10:00pm EST, seven days a week, or email us at transition@verio-inc.com.

 
We continue to migrate more accounts each day, and if your account is still hosted on the old Verio technology platform, please know that we’re still working to move it over as quickly as possible. As a reminder, we move accounts one at a time, running each one through our extensive quality-assurance process, which means that not all accounts can be moved at once because we want to make sure they will continue to work on the new platform, post-migration.

We are, however, running out of time. The old Verio platform is scheduled to be taken offline on November 28, and if your account has not been migrated by then, your website, email and other services will be taken offline along with it, and your data will ultimately be deleted. We’re doing our best to make sure that doesn’t happen, but we may need you to help us.

One option is to migrate your own account right now. After all, you know your site best, and any QA issues we encounter may end up being something simple that you’d be able to resolve using our manual migration tools. These tools allow you to do exactly what we’re doing — copy your files onto the new platform, compare the version on the new platform with the one on the old platform, make any necessary adjustments to the new-platform site, and re-point DNS.

Keep in mind that there’s a possibility that your account could get stuck in the QA process, and in case that happens near the November 28th platform suspension, we wanted to give you your options now, while there’s still time to make arrangements for your account. Find out all your options if we’re unable to get your account to pass our QA process by November 28.

We apologize for any difficulties this situation may present, and we will try to help you as best we can. If you have any questions, please call us at 866-506-9569 between the hours of 6:00am and 10:00pm EST, seven days a week, or email us at transition@verio-inc.com.