NEW! Answers to Common Questions (Updated January 18, 2017)
Questions about the Migration:
- How does the migration process work?
- What is the Transition Kiosk?
- Why hasn’t my account been migrated yet?
- How do I log into my account after it’s been migrated?
- How do I manage my account after it’s been migrated?
- Is there anything I need to do after my account has been migrated?
- What are your hours of operation?
- Why have I received a suspension notice via email?
- How will the migration work for VPS accounts?
- How will the migration work for resellers?
- What is ApolloHosting?
- Why do I have an extra mailbox called Verio Migration Automation?
Questions about the Acquisition:
- Was Verio or NTT America acquired or sold?
- Who is The Endurance International Group?
- Is Verio going away?
- Will my accounts be moved or migrated?
- When will you migrate my account(s)?
- Is there anything I should do right now?
- Will the migration disrupt my services?
- Why is this happening?
- Will you be raising prices?
- Will you continue to support features available on the existing platform?
We have developed a comprehensive migration quality assurance process: we will simultaneously host your site on both the old and new platforms, and we will vigorously test key functionality on the new platform to make sure it matches that of the old. Once your account has passed this QA process, we will point DNS to your site on the new platform, completing the migration. Learn more »
What is the Transition Kiosk?
If you log into your account on the new platform, but the account hasn’t yet been fully migrated there, you’ll see an interface called the “Transition Kiosk,” where you’ll be able to review the status of your account’s migration. Learn more »
Why hasn’t my account been migrated yet?
We will begin moving customer accounts the first week of March 2016, though due to the extensive quality assurance process, we won’t get to all customer accounts right away. We anticipate the migration lasting several months as we work to make sure that all accounts are functioning properly in the new environment.
If you received an email from us saying that we would be migrating your account soon, but you haven’t heard that the account was, in fact, migrated, it could be that we’re still performing our quality assurance testing for your account. Log into your Transition Kiosk to review the status of your account’s migration. Learn more about the Transition Kiosk »
How do I log into my account after it’s been migrated?
If you’ve received the migration confirmation email, letting you know that your account has been successfully migrated, visit the New Platform Login Information section of this transition information site for more information about accessing your account on the new platform.
How do I manage my account after it’s been migrated?
Once your account has been migrated to the new platform, you can manage all aspects of your account from one login location — your new control panel. Please take a moment to carefully read the important information and changes section of our transition information site to find out how to manage your account on the new platform, as well as to understand how the platform change will impact your account, website and email.
Is there anything I need to do after my account has been migrated?
Yes! We strongly encourage you to test and review your site on the new platform. We have performed a comprehensive quality review of your website and email on the new platform, and as far as we can tell, your account passed — otherwise we wouldn’t have migrated it! Still, you know your site best; please thoroughly test your web pages and email to confirm a successful migration. Click on all the links and fill out all the forms to make sure everything works properly.
Also, if your domains use DNS services provided by another company, please instruct your domain registrar to point your domains to the following name servers: ns1.verio.com and ns2.verio.com. Otherwise, when the old platform is taken offline, any websites associated with your domains will also appear to have been taken offline — until you point your domains to the new platform. (If Verio is your DNS provider, we have automatically updated your DNS settings where necessary as part of the migration process, and no action is required on your part.)
What are your hours of operation?
Our general support team is available 24×7, though for transition-specific concerns, we recommend calling us at 866-506-9569 between the hours of 6:00am and 10:00pm Eastern Time, seven days a week. We’ve staffed that line with a team dedicated specifically to helping you manage the transition from the old Verio platform to the new one.
Why have I received a suspension notice via email?
When your account is migrated to the new platform, we’ll send you an email to confirm that the migration has been successfully completed, with a subject of “Your [username] Account Has Been Moved to the New Platform.” This email will contain information about managing your account on the new platform.
Soon after, you will likely receive another email, also from Verio, notifying you of your account’s suspension (with a subject of “[domain/username] Notice of Verio Account Suspension”). Please note that this email is being generated by the old platform, and it simply means that your account is no longer hosted in the old location. Your account remains active on the new platform, and the suspension notice can be disregarded.
How will the migration work for VPS accounts?
When we’re ready to migrate your account, we’ll send you an email ahead of time to let you know. We’ll then run your account through a final set of quality assurance tests before migrating it. Once your account has been successfully migrated, we’ll send you a second email with information about managing your VPS account on the new platform. In the meantime, if you have any questions, we encourage you to contact us. Please call us at 800-608-1270 for inquiries regarding VPS accounts.
How will the migration work for resellers?
Resellers’ accounts will go through the same extensive quality assurance process that other accounts go through, and we’ll have an online interface where resellers can check the migration status of each of their accounts. Visit the reseller section of the transition information site for full details.
What is ApolloHosting?
ApolloHosting was a web hosting brand of Endurance International Group. Starting February 29, 2016, with the launch of the new Verio website, ApolloHosting customers now manage their accounts at verio.com, as well.
Why do I have an extra mailbox called Verio Migration Automation?
If you’re using Microsoft Exchange, please note that, to facilitate the process of migrating your mailboxes from the old platform to the new one, we’ll be creating a temporary mailbox called “Verio Migration Automation” with an email address of email@example.com. We’re only using this mailbox for migration purposes, and you will not be charged for it. You will not see this temporary mailbox on the new platform once your account has been migrated.
Was Verio or NTT America acquired or sold?
Verio, as a business unit of NTT America, Inc. (“NTT America”), entered into an agreement with The Endurance International Group, Inc. (“Endurance”), a leading provider of web solutions. Endurance has acquired retail web hosting customers for small and medium-sized business, including Shared, VPS and Dedicated customers. Endurance will continue to provide web hosting, email and domain name services under the Verio name.
Who is The Endurance International Group?
The Endurance International Group is a publicly traded (NASDAQ: EIGI) technology company that helps power small and medium-sized businesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including web hosting, e-commerce, e-marketing and mobile business tools to approximately 4.2 million subscribers around the globe. The company’s world-class family of brands includes Bluehost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock and ResellerClub, among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 2,600 people across the United States in Utah, Texas, Washington and Arizona, and in the United Kingdom, India, Israel and Brazil. Endurance was founded in 1997, and went public in 2013. Learn more about the Endurance journey at www.endurance.com.
Is Verio going away?
No, Endurance will continue to operate under the Verio name, and customers will continue to access their accounts through the new Verio.com website and platform managed by Endurance.
Will my accounts be moved or migrated?
Yes, accounts will be moving to a more dynamic and feature-rich technology infrastructure, hosted by Endurance. Benefits of the Endurance hosting platform include:
- faster, more modern server hardware
- increased network security and a larger systems operations team
- a larger, highly trained technical support team
- seamless integration with Google Apps
- access to hundreds of WordPress themes and templates
When will you migrate my account(s)?
We will begin migrating accounts in early March 2016. We expect that the entire migration will last two to three months and that all customer sites will be hosted on the new platform by the end of May. To provide individual attention to each account, we plan to migrate sites one at a time, testing each site’s core functionality on the new platform before completing the move.
We will let you know ahead of time the date we plan to migrate your account.
Is there anything I should do right now?
There is nothing you need to do right now. When the time comes, we encourage you to be actively involved in your account’s migration — after all, you know your site best! We will be in frequent communication with you once we’re ready to begin migrating customer accounts, so keep an eye out for messages from us. The “from” addresses we’ll use include firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com and firstname.lastname@example.org. Stay tuned!
Will the migration disrupt my services?
We are making every effort to ensure that the migration does not disrupt your website and e-mail services. We have developed a comprehensive quality assurance process: we will simultaneously host your site on both the old and new platforms, and we will vigorously test functionality on the new platform to make sure it matches that of the old. Once your account has passed this QA process, we will point DNS to your site on the new platform, completing the migration.
Why is this happening?
Since its founding more than 20 years ago, NTT America (formerly Verio) has been at the forefront of the web hosting, VPS, MPS, and domain name industry by developing unique and scalable products for its customers and by remaining committed to helping them achieve revenue success. With Verio’s earlier merger with NTT America, the focus of the business gradually changed. Web and email hosting are no longer be part of the long-term core competency, and so to ensure that Verio customers continue to receive the best services possible, NTT America selected Endurance as the vendor to acquire this part of the business.
Endurance was chosen for their expertise in the processes and technologies used to migrate your account in the short run and support your hosting, email, and domain name needs in the long run. The Endurance team has been providing world-class hosting and email technologies to small and medium-sized businesses for 18 years, and we know you’ll be pleased with their service.
View the full announcement »
Will you be raising prices?
We have no plans to adjust pricing. In fact, many of the new products and services we plan to offer will be included in your current plan at no extra cost.
Will you continue to support features available on the existing platform?
We plan to support almost all of the products, services and tools that we offer today. Our goal, after all, is to provide you with additional services, not limit your current offerings!
If we do eliminate an offering, whether now or in the future, it will always be carefully considered and for good reason — e.g., the offering represents a security risk, is obsolete or has extraordinarily low usage. If there are any changes to offerings we support, we will provide you notice of the changes, as well as alternatives.