Once you have received the email confirmation that your account has been migrated to the new platform, please carefully review the important information and changes referenced below to understand the impact the new platform will have on your account.
Your New IP Address
Your IP address has changed. We have attempted to update instances of the IP address in your code as part of the migration, but if your DNS is managed by a third-party provider, you’ll need to update your IP address with them at this time.
You should have received an email letting you know what your IP address is on the new platform. If you don’t know your new-platform IP address, please call us at 800-608-1270 between the hours of 6:00am and 10:00pm EST, seven days a week.
Potential Migration Issues
If we migrated your VPS account for you (i.e., you didn’t migrate it yourself via the “Manual Migration Option”), then there are a few potential issues that we wanted to make you aware of. Learn more »
Testing Your Site on the New Platform
We have performed a comprehensive quality review of your website and email on the new platform. Still, you know your site best; we strongly recommend that you thoroughly test your web pages and email to confirm a successful migration. Click on all the links and fill out all the forms to make sure everything works properly.
Logging in on the New Platform
Learn more about logging into your account on the new platform (via WHM, via cPanel, via the new-platform account-management control panel) by visiting our VPS Logins on the New Platform page of this transition information site.
New Platform Server Information
Once you’ve logged into the new-platform control panel, you’ll be able to access:
- Your VPS Control Center (manage your VPS container)
- Your Server Information (new-platform settings, installed modules, etc.)
- Billing Central (view upcoming and previous payments)
Username: your full email address (i.e., “email@example.com” not just “vanessa”)
Password: your mailbox password
Incoming Mail Server: Your IP Address
(your choice — compare POP vs. IMAP)
Incoming Mail Port: 110 for POP (or 995 with SSL enabled), 143 for IMAP (or 993 with SSL enabled)
Outgoing Mail Server: Your IP Address
Outgoing Mail Port: 587 (or 465 with SSL enabled)
SMTP server requires authentication: Check this box.
We’ve put together additional account-management resources, specifically for cPanel customers, and made them available in our Knowledgebase:
- cPanel: Logging into WHM
- cPanel: How to Regenerate Your Root Password In OpenVZ
- cPanel: Logging into cPanel
- cPanel: How to reset your cPanel password
- cPanel: Listing cPanel Accounts
- cPanel: How to Create a New cPanel User in WHM
- cPanel: How to create a new FTP user in cPanel
- cPanel: SSH
- cPanel: ConfigServer Security and Firewall
- cPanel: Add on Domains
- cPanel: Email Client Setup
- cPanel: Access Webmail on your VPS
- cPanel: Create A New Mailbox
- cPanel: How To Reset An Email Password
- cPanel: SpamAssassin