If we’ve sent you a notice via email that your account has failed our quality assurance testing, it means that we’ve already moved your account files and settings over to the new platform, but for some reason our QA testing is telling us there’s a mis-match between your live account on the old platform and the version of your account that was copied onto the new platform. Therefore, we haven’t pointed your DNS (domain name server) to the new platform yet, which would complete your account’s migration, because we’re concerned about potentially disrupting the services we provide you.
At this time, we need you to be involved in your account’s migration. The old Verio platform is scheduled to be taken offline on January 16, 2016, and if your account has not been migrated off that platform by that time, your website, email and other services will be taken offline along with it, and your data will ultimately be deleted. and your data will ultimately be deleted. We strongly advise you to pursue one of the following options to ensure uninterrupted service for your website and email.
Option 1: Migrate Your Account Manually
We’ve created a “manual migration option” to give customers an opportunity to take an active role in the migration of their accounts. You know your site best, and the QA issues we’re encountering could be something simple that you’ll be able to resolve using our manual migration tools. Learn more about the manual migration option and how to get started »
Option 2: Have Us Migrate Your Account “As Is”
Our quality-assurance testing indicates that your account may not perform as expected on the new platform, but if you’d like us to migrate your account “as is,” ignoring our QA results, let us know. There are a number of reasons why you might want to select this option — the QA issue isn’t critical, aspects of your website are in the process of being worked on, etc.
Option 3: Recreate Your Account on the New Platform
All new Verio accounts are set up directly on the new platform. You can avoid the migration process altogether by creating a new account on the new platform. You would then need to re-publish your site, recreate your mailboxes, and transfer your domain(s). We apologize for the inconvenience this may cause you, but it would ensure that your website and email services will continue to work when the old Verio platform is taken offline.
If you select this option, please contact our migration team to let us know! We can create the new account, leaving it empty for you to fill in, or reimburse you for the account after the fact. Then, once you’ve let us know that everything is working on the new platform, we’ll go ahead and disable the old-platform account (and stop sending you messages about QA failures).
Option 4: Make Arrangements with Another Web Hosting Provider
It’s possible that your website’s configuration may not be compatible with the new platform’s hosting architecture, or that you require a product that isn’t available on the new platform, which could mean that we are not able to host your account at Verio. If we can’t get your services working correctly on the new platform, you will need to make arrangements to host your website and email with another provider.
As you know, the Verio web hosting business is under new ownership, and for the past several months, we’ve been trying to move customer accounts from the old hosting platform to a new one. Once the migration is complete, the old platform will be taken offline and dismantled.
We value your business and do not want to lose you as a customer, but our first priority is to make sure that your website, email, and related services work correctly. If that is not possible on our hosting platform, we hope you’ll find another place to host your account. We also recommend that you back up your site files to a local machine (i.e., your computer’s hard drive, not the Internet) as soon as possible to prevent potential data loss when the original platform goes offline.
We are truly sorry for any difficulties this situation may present, and we will try to help you as best we can. If you have any questions, please don’t hesitate to contact us.