We’ve created a “manual migration option” to give you an opportunity to take an active role in the migration of your accounts. To access the manual migration tools for one of your accounts, visit the transition status tab of your Reseller Console. Then click the “change” button, which will log you into your client’s “Transition Kiosk” and allow you to change that account from our automated migration process to a manual one.
Please note: The manual migration instructions below are for shared hosting accounts. If you have VPS or Dedicated Servers, you will need to follow the VPS Manual Migration path.
Identifying Potential Migration Issues
To see if there are specific QA issues that may hold up your client account’s migration, visit the “QA Results Tool,” located in the migration tools section of the Transition Kiosk.
The QA Results Tool is designed to help you identify migration issues. You can then correct the issues by making changes to the account directly on the new platform. It’s also possible that some issues will be flagged that turn out to be false positives or simply unimportant to the overall performance of the account’s website and email. If that’s the case, you can choose to ignore the issue(s), which would override the QA process and allow the account to be migrated.
Fixing Migration Issues
First, make sure that the account on the new platform includes any recent changes that may have been made to the website on the old platform. Use the “Account Migration Tool” to re-sync the two accounts — it will automatically replace site files, etc. on the new platform with the latest versions of those files on the old platform.
You can then make any changes you like to the website on the new platform. Don’t forget that the domain still points to the old platform, and so, to use FTP to update files on the new platform, prior to an account’s migration, you will need to publish to clientusername.yourwebhosting.com, since publishing to ftp.clientdomain.com will only allow you to access files on the old platform. You can backup and restore any databases you may have on the new platform via phpMyAdmin (MySQL).
Once the migration is complete and the domain is pointing to the new platform, you will, of course, be able to use ftp.clientdomain.com to publish on the new platform.
Completing the Migration
Once you’ve fixed or ignored any issues identified by the QA Results Tool, and your client’s site is working on the new platform to your satisfaction, simply point the domain name(s) associated with the account to the new platform using the “Attempt DNS-Repoint Tool.”
Please note that the account may not be immediately migrated. There could be a delay while we make sure that the domain(s) are being managed by our registrar partner. We’ll also run one last series of QA tests, and any additional issues (that you haven’t already chosen to ignore) could also delay the account’s migration. Either way, we’ll email you to let you know the status of your migration attempt.
If the site does not pass this final QA process, but you are satisfied with everything on the new platform and want the account migrated, you can contact the migration team and have us override the QA process to complete the account’s migration.