Your account is tentatively scheduled to be migrated to the new platform within the next few days. When the transition is complete, we’ll send you a confirmation email with instructions for reviewing your services on the new platform, but in the meantime, we wanted to give you a heads up about FTP passwords — namely, that you’ll need to regenerate the passwords of your FTP subusers.
Your own FTP login credentials on the new platform will be the same as your account login credentials:
- Server/Host: ftp.yourdomain.com
- FTP Username: your account username
- FTP Password: your account password
However, if you’ve set up FTP subuser accounts (i.e., provided limited access for others to make updates to your website), you will need to regenerate passwords for those additional FTP logins (and let your colleagues know what they are). We apologize for any inconvenience — for security reasons, we are not able to pull them from the old platform.
Once your account has been migrated, we encourage you to visit our Knowledgebase for more information about managing multiple FTP logins on the new platform.
There is no action you need to take at this time. All of your existing FTP credentials will continue to work prior to your account’s migration. Only after you’ve received an email from us, confirming that your account has been successfully migrated to the new Verio platform, will you need to regenerate the FTP passwords.
If you have any questions, please call us at 866-506-9569 between the hours of 7:00am and 11:00pm EDT, seven days a week, or email us at transition@verio-inc.com.